Service Policy
Our service is the supply of specified hardware packs, with practical order support before and after delivery.
What our counter can help with
Send the SKU, quantity and the measurements you are comparing. We can explain the catalogued material, head or shank dimensions, bracket shape and included items. A nominal five-inch gutter label is not a verified fit: compare the actual cross-section, lip arrangement and fixing position. We do not provide structural design, site surveys, roofing work, installation or code approval.
Order review
Requests are reviewed before written acceptance and payment instructions. If measurements or delivery details are unclear, we ask you to confirm them. We do not change a copper nail to a steel nail, or one bracket profile to another, without your agreement. If a requested item cannot be supplied, we explain the options before taking payment.
Changes and cancellations
Contact us with the order reference as soon as you need to change or cancel a request. Before dispatch we will confirm what can be changed and any resulting total. After dispatch, use the return procedure for eligible unused complete packs. We do not promise that a parcel already handed to a carrier can be stopped.
After-delivery help
Check pack counts and condition on arrival. For damaged or incorrect goods, keep the packaging and send clear photographs with the SKU and order reference. We review the issue and arrange a replacement or refund as appropriate, including reasonable return postage for our error or a confirmed defect. Support is available by the email and telephone below; response times are not guaranteed.
Contact
DOCO Roofing and Home, LLC, registration 20201051860, 10775 Wheatfield Ln, Parker, CO 80138, US. Contact [email protected] or 1 3039607666.
DOCO Roofing and Home, LLC
Registration 20201051860
10775 Wheatfield Ln, Parker, CO 80138, US